FAQ

1. Why do I need to provide my e-mail address and phone number?

We will email your order confirmation and any updates. The shipping companies require a phone number in case there is a problem delivering your order. We will not under any circumstance sell or release your information to anyone without your consent. Please see our privacy policy for additional details.

2. What carrier do you use for shipping and what services are available?

We generally ship via UPS, FedEx, or the United State Post Office (USPS). If you want to expedite shipping, feel free to let us know.

3. How much does it cost to ship my order?

Shipping is calculated from the UPS shipping tables using a combination of weight, shipping box size, and destination. You can see your estimate shipping costs by clicking "Add to Cart" and enter your zip code.

4. Do you accept orders from places outside of the US?Yes. We accept orders internationally.

5. What Is My Billing Address?

Your billing address is the exact address on file with your bank or credit card company. It is also the address where the bank or credit card company mails your monthly statements

6. How can I know if my order got through?

After you place your order, you will receive order confirmation via email.

7. When will my order arrive?

With ground delivery in the Continental US, your order will generally arrive within 2 - 7 business days. In case of delay, we will email or call you.